A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. Please email with photographs of the package and damaged contents within 5 days of receipt of your products. Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Blemishes to packaging will not be considered as part of a damaged figure.

Slight manufacturing variations are not able to be replaced based on these variations, including but not limited to minor paint flaws or figure positioning. Images are required and all replacements are subject to our customer service discretion. Damage box merchandise will have a slightly damaged box without any tears or punctures and figures inside will have damage free.ĭefective Items: If you receive an item with a manufacturer's defect, please contact us within 5 days of receiving your order to determine if the defect is in fact a replaceable issue. Items specifically listed for sale as damaged box merchandise are exempted from the flawless condition stated above. Products Market as Damage in the Listing: As an example combined (Funko pops and T-Shirt products) which are shrink wrapped are exempt from our mint guarantee. Shrink wrapped items supplied by the manufacturer that contain interior box items that cannot be inspected unless opened are exempted from the flawless condition stated above. Products Shrink Wrapped by The Manufacturer: See Defective Items and Shipping Damage below for clarifications. All products sold in NEW condition and are therefore flawless.

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